Shipping policy

Shipping & Delivery

Delivery anywhere in India is free. The price shown on the product page is the price you pay — GST and delivery are both already included. Nothing is added at checkout.

When we dispatch

Most of what we sell is already woven and in our hands. A few pieces are listed before they reach us, and those are marked Pre-order on the product page.

	Dispatched within
In stock — most pieces	2 working days
Pre-order — marked on the product page	5 – 8 working days

Working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday are processed the next working day.

You will receive a tracking link by email and WhatsApp as soon as the parcel is picked up.

Pre-order pieces

Where a piece is a pre-order, we say so clearly on the product page before you buy — you will never find out after paying.

As soon as your order is placed we write to you confirming that it is a pre-order and giving you the expected dispatch date. If anything changes, we tell you as it happens rather than leaving you to wonder.

If a pre-order runs past the date we gave you, you may cancel at any time for a full refund, no questions asked — including after the original window has passed. The choice is yours, not ours.

Once a pre-order piece is dispatched, the transit times and everything else in this policy apply to it exactly as they would to an in-stock piece.

Orders with both

If you order an in-stock piece and a pre-order piece together, we send the in-stock one straight away and the other when it is ready, at no extra charge — delivery is free either way, so splitting the shipment costs you nothing. If you would rather receive everything in one parcel, just tell us and we will hold it.

How long delivery takes

Parcels are dispatched from Bhagalpur, Bihar. Once handed over, typical transit times are:

Destination	Working days
Bihar, Jharkhand, West Bengal, eastern Uttar Pradesh	2 – 4
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata	4 – 6
Rest of India	5 – 8
North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep	8 – 12

These are estimates given in good faith, not guarantees. Festival periods, weather and courier backlogs can extend them. If your parcel appears stuck, write to us — we will chase the courier on your behalf rather than ask you to do it.

If something goes wrong in transit

We stay responsible for your order until it reaches you. If a parcel is lost in transit, or arrives damaged, that is ours to resolve, not yours. Tell us and we will refund you in full or, where the piece still exists, send a replacement.

You do not need to take up anything with the courier yourself. Photographs of the damaged parcel and its contents help us settle the claim quickly — see our Refund Policy.

Addresses and failed deliveries

Please give a complete address with a landmark and a phone number the courier can reach. A great deal of delivery failure in India comes down to an incomplete address or an unanswered phone.

If a delivery fails because the address was wrong or incomplete, or because nobody was available after the courier's usual attempts, the parcel returns to us. We will contact you and re-dispatch — the first re-dispatch is free, and any further attempt may carry a charge, which we will tell you about before sending.

If we cannot reach you within 7 days of a failed delivery, we will refund the order in full, less the actual shipping cost incurred.

Cash on delivery

Cash on delivery is available at no extra charge. COD is not available for international orders, or for some pin codes our courier partners do not service on COD terms — you will see this at checkout.

For COD orders, refunds are made by bank transfer or UPI, so we will ask you for those details.

International delivery

We ship internationally on request. Free delivery applies within India only.

Write to us at vedikahandloom@gmail.com with the piece you want and your full delivery address, and we will quote the shipping cost before you pay. Transit times are usually 7 – 15 working days depending on the destination.

Customs duties, import taxes and clearance charges levied in the destination country are payable by you and are not included in our quote. These are set by your country's customs authority and are outside our control. If a parcel is refused or abandoned at customs, we cannot refund the shipping cost.

All goods are declared honestly at their sale value. We will not mark a parcel as a gift or under-declare its value.

How your order arrives

Each piece is properly packed. If the outer packaging looks opened or tampered with, please photograph it before accepting the parcel and tell us the same day.

Order tracking and changes

You can change your delivery address only before dispatch. Write to us as soon as you can and we will update it if the parcel has not yet been handed over.

Cancellations are free any time before dispatch. After that, our Refund Policy applies.